What are Tenant Satisfaction Measures?
The Transparency, Influence and Accountability Standard requires all registered providers of social housing to collect and report annually on their performance using a core set of defined measures. We call these measures the Tenant Satisfaction Measures.
We’ve asked Acuity to contact you on our behalf, rather than contacting you ourselves, so that you feel you can talk freely and honestly about our services. The good, the bad and the in-between.
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How do we use them?
We use this information to improve and shape the services we offer.
It helps us to identify areas of improvement and understand what our customers think about the services we provide.
Here's what we learnt
