We’ve listened and acted upon what you’ve told us. Below are a few examples:
Re-launched the Trust Tenant Charter
Why?
Tenants wanted clearer information about their rights and responsibilities. The re-launch aims to make everything more understandable and accessible, so everyone feels informed and supported.
Promoting Anti-Social Behaviour mediation options
Why?
Tenants suggested that mediation could help resolve disputes more peacefully. Promoting these options helps create a more harmonious community, so that’s why we have started to promote this.
Find out more
Updating and promoting our Pet Policy and Good Neighbourhoods Policy
Why?
Tenants wanted clearer guidelines on pet ownership and neighbourhood conduct. Updating and promoting these policies means customers know what to expect and fosters a sense of community
Download 'Pet Policy' PDF
Download 'Neighbourhoods Policy' PDF
Issuing regular updates on our Grounds Maintenance service e.g. cut and drop
Tenants wanted more consistent updates about grounds maintenance. Regular updates keep everyone in the loop about schedules and efforts to maintain green spaces and their surroundings. We do this via our website, social media, our customer newsletter – PlainSpeaking, and during our quarterly Grounds Maintenance Residents Group.
All our staff underwent customer service training
Why?
Feedback showed that staff needed more training to better serve tenants. MGI training helps staff improve their skills and provide better service.
Review accessible bathroom specification
Why?
Accessibility was a key concern for tenants with disabilities. Reviewing and updating bathroom specifications ensures that facilities are safe and comfortable for everyone.
Updating our vans
Why?
You said that you missed our phone number being on our vans – that's why with our new vehicles, we’ve made sure to include it.
