Rent collection
| 23/24 | 24/25 | 25/26 | |
|---|---|---|---|
| % of rent collected (for all rent due) | 100.41% | 99.83% | 100.36% |
| Rent lost from empty properties (void loss %) | 1.53% (£457,578) | 1.55% (£504,133) | (£716,200) |
Repairs
| 23/24 | 24/25 | 25/26 | |
|---|---|---|---|
| % Repairs fixed right first time | 87.1% | 89.7% | 94.7% |
New homes
| 23/24 | 24/25 | 25/26 | |
|---|---|---|---|
| New home completions | 26 | 60 | 36 |
*Average performance for the year.
How we track our performance
We use a range of key indicators to track how different areas of our organisation are performing against expected standards. This helps us identify what is working well and highlights where improvements may be needed.
Our indicators cover a variety of measures, including customer experience, colleague experience, and financial and operational performance.
Performance results are reported to our Board, Committees and Challenge Group. They review performance against agreed targets and monitor progress towards the objectives set out in our Corporate Plan.
2025/26 Evictions
During 2025-26 there were 5 evictions. In the financial year prior to this, there were no evictions.
- 15 possession hearings for rent arrears took place.
What is a possession hearing?
A possession order is when we ask the court for possession of a property due to the level of rent arrears. If a customer makes positive moves to clear arrears, it may be that the judge will agree to suspend the possession order and halt further eviction proceedings.
When a customer fails to abide by the court order, the Trust can go back to court to ask that the possession warrant is re-instated and eviction proceedings begin again.
- One appeal hearing took place for restored warrants on rent arrears possession cases.
Meet your Income Team
Our ‘Income Team’ is here to help you pay your rent. They’re a warm, friendly Team who really know their stuff – and that means they’re clued up on all the local organisations who can help when you need advice or support with your money.
The Team is made up of five Income Officers, one Rent Accounting Officer, one Former Tenant Debt Officer and an Income Apprentice.
What do the Team do?
No two days are the same for our Income Team. As well as supporting you in paying your rent, they also:
- Signpost customers to sources of help, such as food banks and financial support.
- Work with customers to develop and implement payment plans – understanding budgets and priority debts.
- Supporting previous tenants to clear their debts when they are no longer tenants of the Trust.
- Make face-to-face visits to our customers to see how we can support those facing hardship.
Each Income Officer is responsible for a specific geographical area.
You can find out who this is by giving us a call or heading to our Neighbourhood Plans webpage at peaksplains.org/your-community/neighbourhood-plans.
Regular performance updates
For regular performance updates head over to our main website.